Your Adventure Starts Here! At Adventure Knife Shop, we’re passionate about providing premium knives for your outdoor adventures. Below you’ll find answers to our most common questions.

🌍 Shipping & Delivery

Where do you ship to?
We offer global delivery to most countries worldwide! However, we currently cannot ship to select remote areas in Asia and other extremely remote locations. If you’re unsure about your location, please contact our customer service team.
What shipping methods do you offer?
We provide two reliable shipping options:
🚀 Standard Shipping ($12.95): Via DHL or FedEx – 10-15 days after dispatch
🎁 Free Shipping: Via EMS – 15-25 days after dispatch (for orders of $50 or more)
How long does order processing take?
All orders undergo careful processing within 1-2 business days. During this time, our team verifies order details, performs quality checks, and prepares your gear for international transit with proper customs documentation.
Are there any additional international fees?
Customers are responsible for any applicable customs duties or import taxes imposed by their country. These fees are not included in your order total and are collected by your local customs authority.

đŸ”Ē Products & Brands

What brands do you carry?
We specialize in premium knife brands including Benchmade, Boker, Hogue, Piranha, and SOG. Each brand is carefully selected for quality and reliability for outdoor adventures.
Are your knives suitable for beginners?
We carry knives for all experience levels, from beginner outdoor enthusiasts to seasoned professionals. Our collection includes various types suitable for different activities and skill levels.
Do you provide product authenticity guarantees?
Absolutely! Every knife we sell is 100% authentic and undergoes rigorous quality checks before shipping. We stand behind the authenticity and quality of all our products.

đŸ’ŗ Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes! We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the utmost care and security.
Can I modify or cancel my order after placement?
Orders enter our processing system quickly. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to assist you.

↩ī¸ Returns & Exchanges

What is your return policy?
We stand behind every knife we sell! If you’re not completely satisfied, you have 15 days from receipt to initiate a return. Your satisfaction is our priority.
How do I initiate a return?
Please contact our Minneapolis-based customer service team at [email protected] to initiate a return. Include your order number and reason for return, and we’ll guide you through the process.
Are there any restrictions on returns?
Returned items must be in original condition with all packaging and documentation. For safety reasons, used knives cannot be returned unless defective.

📞 Customer Service

How can I contact customer service?
Our US-based customer service team is ready to assist! Email us at [email protected] for any questions about delivery, products, or your shopping experience.
What are your customer service hours?
Our team typically responds within 24 hours during business days. We’re based in Minneapolis, US, and strive to provide prompt, helpful service for all our global customers.
Do you have a physical store?
Our primary operations are online, allowing us to serve adventurers worldwide efficiently. Our business address is 1680 Newton Street, Minneapolis, US 55401.

Adventure Awaits! Can’t find the answer you’re looking for? Our knife enthusiasts are here to help you gear up for your next adventure. Contact us at [email protected] – we’re passionate about helping you prepare for the outdoors!